Burrtec Waste Industries

Several reviewers report recurring issues with missed or improperly collected trash, mentioning multiple complaints over a short period. One customer noted four incidents in two months, while another experienced a missed pickup entirely. However, some customers praise timely pickups when scheduled.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

• Service reliability concerns: missed pickups, improper collection
• Positive mentions of timely pickups when scheduled

Customer service is frequently highlighted as a strength, with multiple reviewers commending staff for being pleasant, helpful, and knowledgeable. Specific praise is given to staff members like Ms. Vanessa. However, one reviewer felt a lack of concern from a representative named Rose.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Staff praised for pleasant personalities and helpfulness
• One instance of perceived lack of concern from a representative

Operating hours differ from office hours and are specified as follows: Monday through Friday close at 6 PM, Saturday at 4:30 PM, and Sunday at 3 PM.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

• Dump hours: Mon-Fri 6 PM, Sat 4:30 PM, Sun 3 PM

One reviewer found the waste disposal process disorganized, reporting long wait times for weighing and dumping. Despite this, the customer service at the counter was noted as a positive aspect.

Source: 1 of 8 reviews • Confidence: medium (single review)

• Efficiency concerns: long wait times for weighing and dumping
• Positive note on counter customer service

One reviewer expressed concern that some drivers exceed the posted 25 mph speed limit on a residential street, noting ongoing issues with the city. No direct response from Burrtec was mentioned.

Source: 1 of 8 reviews • Confidence: low (single concern)

• Driver speed concerns: exceeding 25 mph limit on residential street

One reviewer found the cost of disposing of three bags of green waste to be $31.00, expressing dissatisfaction with the price.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

• Green waste disposal cost: $31.00 for three bags

An apartment complex user reports that Burrtec promptly schedules pickups with one day's notice, describing the service as helpful and timely.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

• Apartment complex satisfaction: timely pickups with one-day notice