Cajon Medical Group, Redlands
Location
1815 W Redlands Blvd, Redlands, CA 92373
Photos
What reviewers say
Cajon Medical Group receives praise for its doctors and some staff members, but recurring complaints center around difficulties with administrative processes, appointment scheduling, and communication
Themes summarized from customer reviews (sample of 8)
What is the experience like with the medical staff and doctors?
Several reviewers praise the competence of the doctors and highlight positive interactions with specific medical assistants. However, multiple customers express frustration with the administrative staff, citing issues with authorizations, callbacks, and responsiveness.
Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)
How easy is it to schedule appointments and get referrals?
Multiple customers report significant challenges with scheduling appointments and obtaining referrals. Some reviewers mention being double- or triple-booked, experiencing long wait times, and receiving incorrect or delayed authorizations. One review noted being given incorrect appointment information.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
- Pricing keywords: "fair rate", "reasonable price"
What is the communication like with the office?
Guests often mention difficulty reaching the office by phone. Promised callbacks are frequently not received, and long wait times on hold are common. Some reviewers report being transferred to a call center and then experiencing difficulty connecting with the actual office.
Source: 4 of 8 reviews • Confidence: medium (recurring theme)
Are there issues with walk-in services or blood draws?
One review described a negative experience with a walk-in blood draw, where the office was reportedly packed, staff claimed to be out of blood tubes, and the reviewer felt the explanation was not credible. Another review mentioned being told walk-ins were accepted, but then being turned away.
Source: 2 of 8 reviews • Confidence: low (limited evidence)
What is the doctor availability like?
One review expressed disappointment with not consistently seeing the same doctor, instead frequently seeing physician assistants or nurse practitioners. This reviewer desired more direct interaction with their doctor.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Ratings
2.5
★★★★★2.526 reviews
Hours
Popular Times
Amenities & Details
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Amenities
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Details
- Plus Code
- 3Q6M+RQ Redlands, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJDbNwnh6r3IAR6W6h8jjC7yE
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