Caliber Collision

Several reviewers praise the quality of repairs, noting excellent paint matching and a car that looks restored to its original condition. However, multiple customers report recurring issues such as incomplete work, paint problems, and electrical faults that required multiple returns. One reviewer explicitly stated dissatisfaction with the shop's professionalism and willingness to charge for parts not replaced.

Source: 8 of 8 reviews • Confidence: medium (mixed evidence)

• Staff praised: Rick (knowledgeable, patient)
• Common issues: paint imperfections, door latches, electrical problems
• Negative theme: unprofessional handling of returned items

Positive feedback highlights exceptional service from staff like Rick, who are described as kind, patient, and informative. The front desk staff, Michelle, is noted as occasionally off-putting. Overall, the atmosphere is appreciated for being helpful and accommodating, especially after accidents.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Staff praised: Rick (superstar, kept informed)
• Front desk: Michelle (occasionally off-putting)
• Atmosphere: helpful, adapts to customer preferences

Multiple customers mention a smooth handling of insurance paperwork, including automated updates and detailed notes on the repair process. This streamlined approach alleviates stress for customers, though one reviewer noted a shift from previous transparency and efficiency.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Insurance handling: automated texts, detailed notes
• Paperwork: transparent, efficient
• Customer comfort: minimal worry about process

One reviewer specifically compliments the car detailing service, noting that persistent spots on the vehicle were removed as part of the repair package, enhancing the overall satisfaction.

Source: 1 of 8 reviews • Confidence: low (limited evidence)