Caliber Collision

Multiple customers highlight the friendly and welcoming front desk staff, with several mentioning they were particularly accommodating to families. Guests often mention a positive and helpful attitude from the team.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers specifically praise the communication provided by service agents like Andrew, who proactively updated them via text and email throughout the repair. One review noted being notified twice a week about the car's status.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

A recurring theme is the speed of the repair process. One review mentioned a turnaround time of just one week, which they described as 'unheard of' in the auto claims industry. Another review noted receiving the vehicle back earlier than expected.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Reported turnarounds: same-day (walk-in), on-schedule

Customers consistently report excellent repair quality, with many stating their cars looked 'brand new' or 'just like it was when I first bought it from the dealership'. One review mentioned a part needing to be redone, but the team proactively communicated this and ensured the fix was satisfactory.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Multiple reviewers mention that Caliber Collision works directly with insurance companies, simplifying the claims process.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Several reviewers specifically mention positive experiences with employees like Lincoln Song, Franklin, Andrew, and Jorge. Jorge, in particular, received exceptional praise for his attentiveness, helpfulness, and even offering to install a car seat.

Source: 4 of 8 reviews • Confidence: medium (explicit mention)

One review described the facility as 'clean and comfortable'.

Source: 1 of 8 reviews • Confidence: low (limited evidence)