Caliber Collision

Multiple customers highlight that Caliber Collision keeps them informed almost daily throughout the repair process, providing regular updates via text or calls. This consistent communication contributes to high satisfaction levels.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention that repairs are completed in about two weeks or less, with one customer noting completion in two and a half weeks and another reporting earlier-than-expected completion.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Guests often mention that the car emerges looking as good as new, with attention to detail such as additional touch-ups without extra request. Service advisors like Alex Sanchez and Mario are frequently praised for going above and beyond.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Multiple reviews specifically commend Mario for his exceptional service and professionalism, noting that customers travel long distances to continue working with him even after his transfer. Alex Sanchez and Caitlyn are also highlighted for their outstanding service.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

The majority of reviews rate the experience as highly positive, with many customers expressing extreme satisfaction and recommending the shop to others. One review, however, reports a negative experience with poor work quality and lack of transparency.

Source: 7 of 8 reviews • Confidence: medium (conflicting evidence)

One review describes the Montclair branch as a big, very clean office with a friendly staff, reinforcing the perception of a professional and pleasant atmosphere.

Source: 1 of 8 reviews • Confidence: low (limited evidence)