Canyon Lake Optometry

Several reviewers felt the pricing for contact lens trials was not clearly communicated before the appointment, leading to unexpected costs. One reviewer paid $154 without prior price breakdown and later canceled the trial, requesting a refund that was delayed and partially denied. The front office did not mention the trial price upfront.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Multiple customers praised the staff for being friendly, helpful, and attentive. One reviewer specifically highlighted the optometrist's thoroughness and patience with a young child, and another mentioned a treasure box provided for the child during glasses selection. However, one reviewer noted a lack of welcoming attitude from a particular staff member, who gave rude looks during frame selection.

Source: 4 of 8 reviews • Confidence: high (recurring positive theme)

At least two reviews reported delays in receiving ordered glasses. One customer's glasses were not delivered within the estimated week and required multiple follow-up calls, while another experienced a similar delay with no updates from staff. These issues were contrasted with a review where glasses arrived quickly.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

One reviewer who canceled a contact lens trial was unable to obtain the contacts prescription, despite having paid for the exam, leading to frustration. This suggests potential issues with prescription handling post-cancellation. Conversely, another reviewer received a prescription promptly after a positive visit.

Source: 1 of 8 reviews • Confidence: low (single negative review)

One long-term patient (over 20 years) expressed disappointment, stating the office felt unprofessional and like a scam due to pricing and prescription issues, and indicated they would take their business elsewhere. Another long-term patient (four years) reported no problems and expressed satisfaction.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)