CarMax

Multiple customers reported appointment times were not honored, with one instance of a 24-hour test drive rule being enforced differently than promised, and another where an appointment meant nothing due to staff unavailability.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Several reviewers noted undisclosed issues such as a cracked windshield covered by a sticker, scratches, brake squealing, water in taillights, and taped key buttons, leading to post-purchase inspections revealing multiple overlooked problems.

Source: 2 of 8 reviews • Confidence: high (recurring theme)

Customer service is frequently criticized; one reviewer experienced a manager who did not return calls, another felt ignored and required a co-signer despite having sufficient income, and a third mentioned bored employees and lack of service awareness.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

Positive experiences highlight individual staff members like Vanessa and Richard, who were described as kind, honest, transparent, and efficient, making the selling or buying process smooth and pleasant.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One reviewer encountered technological problems that left them without full contract documents, and another was unaware that only one tire had been replaced on a vehicle, indicating gaps in disclosure practices.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

A reviewer reported receiving a text message about a reserved car being ready just minutes after leaving the dealership, suggesting a lack of proactive communication regarding vehicle readiness.

Source: 1 of 8 reviews • Confidence: low (single instance)

Complaints include management appearing upset, refusal to offer a ride home after a problematic purchase, and perceived temperamental behavior from managers, which left customers feeling mistreated.

Source: 1 of 8 reviews • Confidence: low (single instance)

One customer reported a long wait due to missing an oil filter despite a 5-week advance appointment, leading to dissatisfaction and a plan to switch to another shop.

Source: 1 of 8 reviews • Confidence: low (single instance)