Cathay Bank

Multiple customers highlight exceptionally knowledgeable staff, with several reviewers praising the manager Ken and supervisor Catherine Ueng for quick, efficient service and personalized advice on investment programs. One guest specifically noted a staff member named Joey for her patience and warmth, while another mentioned an older manager fluent in Cantonese who was very detailed and reliable. However, one review criticized poor service attitude and unreasonable requirements for identification.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff praised for language skills (Cantonese)
• Manager named Ken and supervisor Catherine Ueng frequently mentioned positively

Guests often mention amazing customer service, with several reviewers expressing satisfaction after opening new accounts or receiving assistance with complex issues. One reviewer was deeply moved by a staff member's willingness to sacrifice personal time to help. Conversely, one reviewer strongly advises against visiting due to poor service attitude and unreasonable identification demands.

Source: 7 of 8 reviews • Confidence: medium-high (recurring theme)

• Positive feedback on account opening process
• One reviewer felt emotionally touched by staff's dedication

One review explicitly criticizes the bank for poor service attitude, citing unreasonable requirements such as presenting an expired driver's license and a credit card from another bank when attempting to withdraw funds. This reviewer advises choosing alternative banks if possible.

Source: 2 of 8 reviews • Confidence: low (single conflicting review)

• Negative feedback focuses on identification policies

Several reviewers commend the CD (certificate of deposit) rates as good and note the friendliness of the staff when opening new accounts. The efficiency of the manager Ken in handling deposits and the supervisor Catherine Ueng's expertise in matching risk tolerance to investment programs are frequently mentioned.

Source: 4 of 8 reviews • Confidence: medium (specific service mentions)

• CD rates described as good
• Supervisor Catherine Ueng highlighted for account opening assistance