Chase Bank
Location
7195 Boulder Ave, Highland, CA 92346
Photos
What reviewers say
Chase Bank reviews highlight frequent ATM issues and mixed experiences with customer service.
Themes summarized from customer reviews (sample of 8)
Are the ATMs at Chase Bank reliable?
Multiple customers report frequent ATM problems, including non-functioning drive-up ATMs, a broken card reader for the lobby ATM, and long lines at the drive-thru. Several reviews mention the inconvenience of a walk-up ATM that is often closed. However, one reviewer noted that there are two ATMs in the lobby and a night drop box, indicating some functional ATMs exist.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
- ATM issues: drive-up, lobby card reader, walk-up closure
- Positive note: two lobby ATMs and night drop box
How would you describe the customer service at Chase Bank?
Customer service experiences are mixed. Several reviewers describe slow service, unprofessional staff, and instances where the bank misplaced a large check, leading to frustration and a claim process. Conversely, one reviewer praised the bankers as kind and patient, noting quick service despite occasional busyness.
Source: 4 of 8 reviews • Confidence: medium (conflicting themes)
- Negative: slow service, misplaced check, unprofessional staff
- Positive: kind, patient bankers, quick service most times
Is the Chase Bank location convenient for after-hours access?
One review specifically mentions that the card reader for the lobby ATM is unusable outside posted business hours, causing inconvenience for customers needing after-hours access.
Source: 1 of 8 reviews • Confidence: low (single mention)
Ratings
2.4
★★★★★2.451 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- 4RF4+V5 Highland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJO70LdklVw4ARsPlGfSWCw9s
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