Chase Bank

Multiple customers report frequent ATM problems, including non-functioning drive-up ATMs, a broken card reader for the lobby ATM, and long lines at the drive-thru. Several reviews mention the inconvenience of a walk-up ATM that is often closed. However, one reviewer noted that there are two ATMs in the lobby and a night drop box, indicating some functional ATMs exist.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• ATM issues: drive-up, lobby card reader, walk-up closure
• Positive note: two lobby ATMs and night drop box

Customer service experiences are mixed. Several reviewers describe slow service, unprofessional staff, and instances where the bank misplaced a large check, leading to frustration and a claim process. Conversely, one reviewer praised the bankers as kind and patient, noting quick service despite occasional busyness.

Source: 4 of 8 reviews • Confidence: medium (conflicting themes)

• Negative: slow service, misplaced check, unprofessional staff
• Positive: kind, patient bankers, quick service most times

One review specifically mentions that the card reader for the lobby ATM is unusable outside posted business hours, causing inconvenience for customers needing after-hours access.

Source: 1 of 8 reviews • Confidence: low (single mention)