Chase Bank

Multiple customers report extremely poor customer service during urgent situations, such as fraud on nonprofit accounts, where employees were rude, dismissive, and failed to address the urgency. Several reviewers decided to close their accounts due to these experiences.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One reviewer described the online banking service as the worst, citing difficulties with code retrieval, language barriers, and a lack of customer friendliness. The reviewer plans to change banks due to these issues.

Source: 1 of 8 reviews • Confidence: low (single isolated complaint)

A reviewer repeatedly experienced a broken drive-thru ATM, reporting it was out of order nine out of ten times and quickly broke down again after repairs. This reviewer strongly recommends using another bank.

Source: 1 of 8 reviews • Confidence: medium (specific recurring issue)

One reviewer praised Chase Bank for having nice, helpful tellers, a convenient additional ATM inside the bank, a pleasant location, and ample parking. The bank generally moves quickly, despite occasional long waits.

Source: 1 of 8 reviews • Confidence: medium-high (positive feedback)

Several reviewers reported unexpected account closures due to alleged suspicious activity without clear explanations, causing frustration and delays in accessing funds. One reviewer likened the bank's actions to those of a private citizen committing fraud, suggesting a lack of transparency and accountability.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One reviewer experienced an unexplained hold on their paycheck, requiring multiple calls and transfers without resolution. The 800 number was criticized for long wait times, and the reviewer felt the bank treated customers as expendable.

Source: 1 of 8 reviews • Confidence: low (specific isolated incident)