Chase Bank

Several reviewers report poor customer service, citing instances of employees being sick while interacting with customers, unhelpful managers, and long wait times without adequate explanation. However, some customers praise the helpfulness of specific associates like Taylor and Maria.

Source: 6 of 8 reviews • Confidence: medium (mixed reviews)

Multiple customers mention waiting long periods due to insufficient staffing, with some noting only one cashier available and idle bankers not assisting customers. This contrasts with a review praising great service despite limited staff.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

One review criticizes new manager Victor and employee Brenda for lacking adequate training, suggesting these changes have negatively impacted the branch experience over a decade-long customer relationship.

Source: 1 of 8 reviews • Confidence: low (single mention)

One reviewer expressed concern about an employee handling customers while sick, wearing a mask, and worried about potential exposure to Covid-19, suggesting the employee should have stayed home.

Source: 1 of 8 reviews • Confidence: low (specific incident)

One reviewer decided against joining Chase due to poor customer service reviews, comparing it unfavorably to Bank of America, while another had a frustrating experience with account verification despite booking an appointment.

Source: 2 of 8 reviews • Confidence: medium (negative experiences)