Chase Bank

Several reviewers describe the location as filthy and unsafe, noting outdated machines that take a long time to load and a building that appears to be falling apart.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Multiple customers report that the bank does not answer phone calls, even when they attempt to reach the bank from the parking lot or inside the branch where no line is present.

Source: 1 of 8 reviews • Confidence: medium (recurring theme)

One reviewer strongly criticizes Chase, recommending alternatives like PNC, BOA, Cali Bank and Trust, and USBank, stating that Chase is no longer what it used to be and lacks benefits.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer recounts a traumatic experience where Chase locked their credit card in good standing on Veterans Day, leading to feelings of being treated like a criminal and resulting in homelessness.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Five reviewers praise Chase Bank for fast and efficient service, friendly tellers and personal bankers, helpful staff like Anna, and a pleasant manager, noting that online banking is highly efficient.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Online banking is efficient for most tasks.
• Staff are described as nice, patient, and helpful.