Chase Bank

Multiple customers report that Chase Bank ATMs, especially drive-through ones, are often broken, leading to long lines and inconvenience. Several reviews mention ongoing issues with ATMs not functioning properly for days or weeks.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• ATM issues noted in October 2023 and August 2023 updates.

Several reviewers praise the customer service, highlighting knowledgeable and friendly staff like Vida and Bree who resolved emergencies and stressful situations promptly. However, a few customers experienced poor service, long wait times, and policy frustrations.

Source: 4 of 8 reviews • Confidence: medium-high (positive feedback outweighs negative but mixed)

• Specific mentions of Vida and Bree in positive reviews.

One review indicates Chase Bank does not accept cash deposits for accounts not owned by the depositor, requiring a personal check instead. This policy was found inconvenient for the reviewer who needed to deposit money for a friend.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

• Policy noted as 'ridiculous' by the reviewer.

One customer reported that funds transferred from another bank were placed on hold at Chase, causing delays and requiring confirmation from the originating bank despite the money already being taken.

Source: 1 of 8 reviews • Confidence: medium (single incident)

• Transfer hold noted in a review from an unspecified date.