Chase Bank

Several reviewers report opening a new personal account without an appointment and completing the process within 45 minutes. One review specifically praises Anthony Gutierrez for making the experience pleasant and quick.

Source: 1 of 8 reviews • Confidence: low (single positive review)

Multiple customers express a preference for Chase over Wells Fargo, citing nicer staff and fewer issues. One review highlights a pleasant experience with a helpful employee, contrasting positively with past Wells Fargo experiences.

Source: 2 of 8 reviews • Confidence: medium (recurring positive theme)

One reviewer had a smooth and pleasant experience resolving fraud on their account, specifically mentioning Xochitl’s helpfulness and welcoming personality.

Source: 1 of 8 reviews • Confidence: low (single positive review)

Several negative reviews criticize poor training, inefficiency, and unhelpful staff. Issues include inability to process certain checks, appointment no-shows, and difficulty obtaining necessary documents. One reviewer plans to close all accounts due to consistently bad customer service across multiple employees.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Service issues reported: poor check deposit capability, appointment no-shows, unhelpful staff
• Multiple employees cited as having bad customer service

Multiple reviews note that walk-up ATMs are unusable after hours and the drive-thru ATM frequently fails to accept cash deposits. One reviewer questions the purpose of an ATM entryway that closes at the same time as the bank and criticizes the lack of an outdoor ATM.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

• ATM accessibility issues: after-hours walk-up ATMs unavailable, drive-thru ATM cash deposit problems