Chase Bank
Location
4200 Chino Hills Pkwy Ste 175, Chino Hills, CA 91709
Photos
What reviewers say
Chase Bank reviews highlight both excellent service from some employees and frequent complaints about unprofessional, rude, or understaffed branch experiences.
Themes summarized from customer reviews (sample of 8)
Is customer service at this Chase Bank branch generally positive or negative?
Multiple customers report extremely disappointing experiences due to unprofessional and rude staff, while several others praise specific employees for excellent, patient, and helpful service.
Source: 6 of 8 reviews • Confidence: medium (conflicting themes)
How is the staffing situation during busy hours at this Chase Bank branch?
One review notes that during busy lunch hours, the branch has only two tellers for many customers, leading to long wait times and perceptions of inefficiency.
Source: 1 of 8 reviews • Confidence: low (single mention)
Are there specific employees who receive high praise for their service?
Five reviews highlight Brian Cromer and Marquis Dias as exemplary employees who were gracious, patient, knowledgeable, and kind, restoring customers' faith in the bank.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Do customers feel greeted or attended to politely at this branch?
Several reviews mention a lack of smiles, greetings, and polite interactions, with tellers appearing distracted or rude, which negatively impacts the customer experience.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
Ratings
3.1
★★★★★3.127 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Details
- Plus Code
- X7MP+59 Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJK2uciTfN3IARq6nuJXCtD54
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