Chase Bank

Multiple customers praise the attentive and caring service, especially noting tellers David and Andrew for their personalized attention and helpfulness. One reviewer specifically mentioned David's dedication to a long-time customer with dementia, highlighting emotional support and detailed assistance. However, some reviews criticize the branch manager Lilia for poor listening skills and a zero score for customer service, while another reports a frustrating account freeze due to address mismatch.

Source: 6 of 8 reviews • Confidence: medium (mixed positive and negative feedback)

• Personalized service highlighted for long-term customers
• Account processing issues noted in one case

One reviewer reports that the branch is often closed after hours, with non-functional card scanners and drive-through ATMs, making it difficult to access ATMs or the Amazon locker outside regular business hours.

Source: 1 of 8 reviews • Confidence: low (single negative report)

• After-hours access issues mentioned

A reviewer who is new to Claremont opened a business account with assistance from Andrew Sanchez, describing the process as smooth and helpful, especially during the pandemic.

Source: 1 of 8 reviews • Confidence: high (explicit mention of positive experience)

• Appointment scheduling available
• Knowledgeable staff noted

One reviewer criticizes Chase for not being honest about hidden rules in the account owner booklet, suggesting that new account owners bear the responsibility for reading detailed terms, which can lock funds and affect interest payments.

Source: 1 of 8 reviews • Confidence: low (single critical comment)

• Hidden rules and responsibility for reading terms highlighted