Chase Bank

Multiple customers reported that the inside ATM machines are not accessible and the card swipe for the door does not work, requiring them to use the drive-through line instead.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One review praised Mrs. Amalia Rivas, the manager, for her considerate and prompt assistance in resolving an account issue, highlighting exceptional service and professionalism.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviews noted that appointments were either not honored or the staff member assigned did not wait as promised, leading to frustration and missed appointments.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers complained about long wait times due to insufficient staff, with one waiting 42 minutes for a teller who could not assist with certain requests, indicating the branch is overwhelmed.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One review described the branch as smelling unpleasant and staff as disrespectful and lacking empathy, while another criticized the inability to cash a check and the lack of clear communication.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)