Chase Bank
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What reviewers say
Chase Bank in Palm Springs receives mixed reviews, praising comfortable amenities and friendly staff but noting issues with ATM functionality, wait times, and service quality.
Themes summarized from customer reviews (sample of 8)
What are the positive amenities mentioned at this Chase Bank branch?
Several reviewers highlight comfortable couches and a large wait room, underground parking with shade, and well-regulated air conditioning, even during summer.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
How is the customer service for tellers and bankers at this Chase Bank?
Multiple customers describe tellers as kind and helpful, while bankers require appointments and sometimes exhibit a lack of urgency or availability, particularly for notary services.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
What issues have been reported with the ATM at this Chase Bank?
One review noted that the ATM was non-functional for cash deposits, NFC reader, and card reader during a recent visit.
Source: 1 of 8 reviews • Confidence: medium (limited evidence)
How long do customers typically wait in line at this Chase Bank?
Several reviews mention long wait times, with one instance of approximately 8 people waiting in line when only one teller was available, leading to a two-star review.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
What are the concerns regarding the safety of parking at this Chase Bank?
One reviewer warns that parking is plentiful but dangerous, with close proximity of cars making it possible for someone to hit a parked vehicle, advising patrons to park at their own risk.
Source: 1 of 8 reviews • Confidence: low (single mention)
How would you describe the overall experience with Chase Bank for mortgage services in Palm Springs?
One reviewer had a severely negative experience, being denied a mortgage after 29 days of work, citing poor organization, lack of advocacy, and unprofessional behavior from management and staff.
Source: 1 of 8 reviews • Confidence: low (single mention)
What criticisms have been made about the handling of specific transactions at this Chase Bank?
A review criticized the mishandling of an international wire transfer by a teller, noting the absence of platform personnel who could accurately process such transactions, and reported workers yelling at customers near the ATM.
Source: 1 of 8 reviews • Confidence: low (single mention)
Ratings
3.5
★★★★★3.543 reviews
Location
499 S Palm Canyon Dr, Palm Springs, CA 92262
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- RF83+F4 Palm Springs, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJadwJkKcb24AR6PBH2pj8wvY
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