Chino Hills Car Wash

Several reviewers note that the new manager, Jose, has improved service and employee demeanor, with nicer workers and more reasonable handling of issues like reward cards. However, older reviews describe the previous owner as having poor service, rude staff, and frequent complaints.

Source: 4 of 8 reviews • Confidence: medium-high (explicit mention of new manager and prior issues)

Multiple customers report long wait times for hand washes, with some stating waits of 1.5 to 2 hours, while others experienced shorter waits. One review specifically mentioned a 1.5-hour wait due to staff availability.

Source: 3 of 8 reviews • Confidence: medium (recurring theme of lengthy hand wash waits)

One reviewer explicitly stated that the car wash does not wipe down the interior (steering wheel, dash) unless an extra charge is paid. Another reviewer confirmed this by asking staff, who indicated an additional fee for interior cleaning.

Source: 2 of 8 reviews • Confidence: high (direct statement from staff)

Multiple customers praise the 100% hand wash as thorough and gentle, describing it as a staple for a clean without machine brushes, and highlighting its effectiveness for detailed cleaning.

Source: 2 of 8 reviews • Confidence: high (explicit praise for hand wash quality)

Several reviews mention recurring quality problems such as streaks on windows, missed spots on the center console, and leftover brake dust in wheel spokes, indicating a decline in attention to detail.

Source: 2 of 8 reviews • Confidence: medium (recurring theme of attention to detail issues)

One reviewer mentions a monthly car wash plan they subscribe to, receiving regular service with respect and good results. Another notes a Tuesday Special priced at $17.99, described as a great deal.

Source: 2 of 8 reviews • Confidence: medium (specific mention of membership and special pricing)