Chino Hills Family Optometry

Multiple customers highlight Dr. Phan's caring, professional demeanor and the warm, family-like atmosphere of the office. One reviewer noted excellent customer service and efficient handling of contact exams and glasses, while another expressed deep sadness over Dr. Phan's passing, emphasizing his personal connection with patients.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers report quick turnaround times, with glasses delivered within days to a week. However, one customer experienced significant delays, with glasses lost during production and requiring follow-up from staff member Veronica to resolve the issue.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

• One case of glasses lost during production; resolved with staff assistance.

Guests often mention the friendly and professional nature of both Dr. Phan and his assistant Javier. One reviewer specifically praised Veronica for her exceptional help in resolving a glasses delay issue.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

One review notes the office's convenient location across from a pharmacy in a pleasant area, making it easily accessible for first-time visitors from out of state.

Source: 1 of 8 reviews • Confidence: medium (single mention)