Citi

One review reported that after their debit card was compromised and funds stolen via a CitiBank ATM, the bank refused to resolve the issue or provide meaningful assistance despite immediate reporting.

Source: 1 of 8 reviews • Confidence: low (single negative report)

Multiple customers noted that the ATM on the left side at the Diamond Bar branch failed to record a $800 cash deposit, did not provide a receipt, and required a lengthy (10-90 day) investigation without provisional funding. The user interface was also described as worse than before.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers praised specific employees, mentioning Kevin and Andrew for their good attitudes and attentive service, while other customers described staff as condescending or unmotivated.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

One review reported that a promised Chinese New Year dragon pendant for a CD account was never delivered due to infrastructure issues, and another noted an appointment for opening a CD was canceled without explanation, causing staff to scramble.

Source: 2 of 8 reviews • Confidence: medium (specific incidents)

Multiple customers described the bank as very clean and well-established, with bankers being helpful and kind.

Source: 2 of 8 reviews • Confidence: high (recurring theme)

One reviewer criticized the new ATM user interface at the Diamond Bar branch as worse than before, noting slowness and instability, while another mentioned that other Citibank locations still use the original UI.

Source: 1 of 8 reviews • Confidence: medium (specific UI complaint)

One reviewer strongly criticized Citi, stating it was worse than other banks such as Wells Fargo or Chase, particularly regarding ATM sophistication and receipt clarity, and advised switching to a more mainstream institution.

Source: 1 of 8 reviews • Confidence: low (single negative comparison)