Citi

Multiple customers report that the ATM machines at this Citi branch rarely work, with both drive-through and walk-up machines frequently out of service. One review notes this problem has persisted for over three years despite complaints. However, the bank's interior staff are described as kind.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• ATM cash deposit issue recurring for >3 years
• Kind interior staff noted

One review criticizes the branch hours of 10 am to 5 pm as inconvenient, suggesting they are too limited for modern banking needs, which contributes to frustration when ATMs are unavailable.

Source: 1 of 8 reviews • Confidence: medium (single review)

• Hours described as 'stupid'

Several reviewers mention that the staff inside the branch are very nice and helpful, despite external issues like ATM failures and communication lapses.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

• Staff described as kind and helpful

Two reviews highlight communication problems, such as being told an appointment was unnecessary when it was required, and a sign indicating closure without prior notice, leading to frustration.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Sign indicating closure without notice
• Miscommunication about appointments

One review expresses strong disapproval of the Pride flag display, stating it angers many customers and that the bank should remain neutral, reflecting a polarized view on political messaging in banking spaces.

Source: 1 of 8 reviews • Confidence: low (single, polarized opinion)

• Disapproval of Pride flag display