Citi

Multiple customers report extremely poor service, describing tellers as rude, unhelpful, and lacking personality. Several reviews mention long wait times with only one teller present, leading to frustration and account closures. However, one review notes friendly staff and a convenient location across from the Police Department.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Service issues: rude staff, long lines, untrained personnel
• Positive note: friendly staff, location convenience

Two reviews highlight serious concerns about fraud handling. One customer reports being hung up on while trying to resolve a fraud alert, and another describes their account being shut down without proper verification after a fraudulent deposit attempt, despite confirmation from the Department of Treasury.

Source: 2 of 8 reviews • Confidence: medium (specific incidents)

• Fraud handling: account shutdown, lack of verification
• Customer frustration with unresolved issues

One review mentions a policy of holding refunds for 5 to 7 days, even for immediate refunds from retailers like Lane Bryant, causing customer dissatisfaction. This contrasts with the quick processing noted in the positive review.

Source: 1 of 8 reviews • Confidence: low (single instance)

• Refund hold policy: 5-7 days delay for immediate refunds

One review specifically praises the location, noting it is conveniently across the street from the Police Department, which may be beneficial for certain customers.

Source: 1 of 8 reviews • Confidence: medium (specific location benefit)