Citi

Several reviewers report poor responsiveness and incompetence during busy times, citing long waits and inability to process common transactions like employer-issued checks. One reviewer described a teller who could not cash a check issued by Citi itself, leading to frustration and abandonment of the visit.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Multiple customers mention lengthy waits due to low staffing, with one reviewer noting a client had to wait off to the side for assistance while others were served. This suggests inconsistent staffing levels contribute to delays.

Source: 1 of 8 reviews • Confidence: low (single negative review)

One reviewer experienced a frozen account due to a stale check, leading to significant financial stress. However, a subsequent interaction with a compassionate employee named Tracy resolved the issue quickly, unfreezing the account and restoring fund access. This indicates that while systemic issues exist, individual staff can provide effective support.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes (systemic issue vs. individual help))

One reviewer criticized Citi's customer service for poor English proficiency, describing it as a barrier to effective communication. This reflects a recurring concern about language-related service quality.

Source: 1 of 8 reviews • Confidence: low (single negative review)

One reviewer noted that Citi banks open at 10 AM, which they perceive as late compared to competitors, suggesting a perception of outdated operational practices.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Several reviewers praise the professionalism and friendly demeanor of Citi bank employees, describing them as making customers feel like family and providing excellent service. One reviewer specifically highlighted the kindness of staff during a difficult time for their family.

Source: 3 of 8 reviews • Confidence: high (recurring positive theme)

One reviewer warned of a potential scam involving a letter to open an account with a deposit, alleging the bank kept delaying fund access for months. This suggests caution is advised regarding certain account opening processes.

Source: 1 of 8 reviews • Confidence: low (single negative review)