Citi

Several reviewers reported problems after account changes, including a disabled daughter's account being blocked and difficulties with direct deposits, suggesting potential risks in handling sensitive modifications.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers noted long wait times even when they were the only client, and some described rude or dismissive interactions, particularly from a branch manager, while others praised calm and helpful tellers.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Wait times can be lengthy even with few customers.
• Staff attitude varies widely between tellers and managers.

Five reviews highlighted exceptional service from a teller named Itzel, who was described as calm, pleasing, and instrumental in resolving issues efficiently.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

• Itzel was commended for her demeanor and problem-solving skills.

One reviewer had their account closed for a check deemed fraudulent, despite verification from the check's writers, leading to a negative experience and accusations of poor service.

Source: 1 of 8 reviews • Confidence: low (single incident)

Critics frequently mention appointment flaking, inability to complete business account setups in one visit, poor communication, and a perceived lack of care from branch staff, particularly the branch manager.

Source: 1 of 8 reviews • Confidence: medium (recurring theme)

• Branches are accused of wasting customers' time and failing to follow corporate procedures.