Citibank

Several reviewers report excessively long teller lines, especially due to limited staffing with only one experienced and one new teller during training. One review specifically mentions the inconvenience caused by the reduced number of tellers.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One review notes a policy change where the bank will not print current account statements during the month, which the reviewer finds unreasonable.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

A reviewer criticizes the bank's inconvenient hours, stating they should open earlier (at 9 am) instead of 10 am, and finds the overall banking experience inconvenient.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers praise exceptional service for complex issues. One long-term customer highlights William Zwierankin's (Branch Manager/Vice President) professionalism and patience in resolving a multi-year account fraud case, far exceeding previous experiences.

Source: 2 of 8 reviews • Confidence: high (recurring theme)

While one reviewer expresses strong dissatisfaction with staff honesty and a misleading promotion, many others commend the friendly and efficient tellers, noting that the branch often goes above expectations and leaves customers feeling appreciated.

Source: 4 of 8 reviews • Confidence: medium-high (mixed evidence)

One reviewer reports being charged unexpected fees and an overdraw amount months after cancelling their account, describing the experience as frustrating due to difficulty reaching customer service.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)