Cloverdale Optometric Center

Several reviewers reported issues with scratched anti-reflective coatings on their glasses within a year, indicating potential quality concerns. However, one reviewer mentioned that the center has since changed vendors, suggesting an effort to improve product quality.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers praised the friendliness and helpfulness of the staff, particularly noting Dr. Susan Cheung's thorough and patient approach. However, at least two reviews criticized the front desk staff for being unwelcoming and reported poor follow-up on prescription delivery and eyeglass repairs.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One reviewer experienced delayed callback and broken promises regarding prescription delivery, while another reported a lack of follow-up on eyeglass repairs and prescription issuance, describing the center as unprofessional and dishonest.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Long-term patients, including those who have visited for over a decade, expressed satisfaction with the affordability and specialized care provided by Dr. Susan Cheung, indicating loyalty despite occasional service hiccups.

Source: 2 of 8 reviews • Confidence: medium-high (consistent feedback)