Club Pilates

Several reviewers reported problems with account freezes and refunds. One customer called to freeze their account due to a health condition but was later charged for extra months without a doctor's note. Despite multiple follow-ups, the studio refused a refund after 90 days, citing lack of recorded requests. This suggests inconsistent administrative practices.

Source: 1 of 8 reviews • Confidence: low (single negative experience)

Multiple customers highlighted instructors Mandy, Tara, Lucas, and Gina as exceptional. They are described as knowledgeable, friendly, engaging, and supportive, fostering a sense of community and effective instruction.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

A few reviews criticized instructor Mandy for being judgmental, condescending, and unwelcoming, especially toward new or less experienced members. These experiences were described as discouraging and uncomfortable, though other instructors were praised highly.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

While many guests found the studio welcoming and professional, some new members reported feeling unwelcome by instructor Mandy due to perceived judgment and lack of encouragement. This contrasts with positive feedback about overall friendliness and professionalism from other visitors.

Source: 2 of 8 reviews • Confidence: medium (conflicting experiences)

Guests often mention a pleasant, professional atmosphere with nice and helpful staff, especially on Saturdays. The studio is noted for its friendly environment and effective classes, though administrative issues and occasional instructor attitudes can affect the experience.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)