Coachella Valley Care

Multiple customers report that the office staff does not answer calls and voice mail is full, leading to long wait times and no return calls. This issue is mentioned in several reviews.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviewers describe a frustrating and disorganized administrative process, with referrals expiring quickly and patients being sent in circles between the office and insurance providers.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One highly positive review praises Dr. Merritt for being attentive, knowledgeable, and genuinely compassionate, making patients feel valued rather than like “just another patient.”

Source: 1 of 8 reviews • Confidence: high (explicit praise)

One review criticizes Dr. Cashatt for inaccurately documenting a shoulder and elbow injury, with multiple attempts needed to correct the notes and imaging referral request.

Source: 1 of 8 reviews • Confidence: high (explicit criticism)

While some reviews mention friendly and efficient front office staff, others report unprofessional behavior, such as hanging up on callers and sounding unpleasant.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

A few reviews note difficulties in getting medications refilled and challenges in locating contact information for primary care physicians, leading to reliance on telehealth services.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)