Cold Stone Creamery

Multiple customers praise the staff for being friendly, helpful, and attentive. Five of eight reviewers specifically mentioned positive interactions with staff, noting their politeness and attentiveness. However, one review criticized a rude employee for turning away in-store customers despite having staff available to handle online orders.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Guests often mention that the ice cream is delicious, with specific favorites like the Reese’s Peanut Butter Shake and strawberry blondie. One review noted a soggy waffle cup and melted sorbet, indicating a possible quality control issue for certain items.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Two reviews express concerns about pricing, noting that certain combinations of items were perceived as too expensive. One reviewer specifically mentioned a total of almost $28 for two cups and a small waffle cup, while another highlighted the general perception of high prices.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Operational issues include miscommunication about store hours and online order availability. One review reported a discrepancy between the advertised closing time on the app and in-store signage, leading to a rude interaction. Another mentioned that not all add-ins were available for mobile orders, causing inconvenience.

Source: 2 of 8 reviews • Confidence: low (conflicting reports)

One reviewer noted that the location does not accept Apple Pay, which was mentioned as a minor inconvenience alongside the lack of seating areas.

Source: 1 of 8 reviews • Confidence: medium (specific mention)