Cold Stone Creamery

Multiple customers report that ice cream can melt unexpectedly, especially for large or online orders, leading to dissatisfaction. However, one reviewer praised the ice cream and toppings when ordered through DoorDash, describing it as the best they've had. Overall, quality appears variable.

Source: 4 of 8 reviews • Confidence: medium (mixed evidence)

Several reviewers experienced issues with order-ahead services, such as missing mix-ins, melted ice cream, or delays. One reviewer specifically noted that the store consistently fails to include requested mix-ins for takeout or delivery orders.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Customer service is described as friendly by some reviewers, while others report unfriendly or indifferent staff, lacking smiles or acknowledgments. One reviewer gave a low rating solely due to poor customer service.

Source: 3 of 8 reviews • Confidence: medium (conflicting feedback)

A few reviewers found the pricing high relative to portion sizes, with one mentioning a tiny portion for nearly $5 and another noting a family of four would spend over $30 for ice cream without seating. These comments suggest pricing is viewed as expensive by some customers.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

One reviewer expressed disappointment that the store lacked tables or chairs for customers to enjoy their ice cream, despite paying $10+ per serving. This indicates a notable absence of seating facilities.

Source: 1 of 8 reviews • Confidence: high (explicit mention)