Collier Plumbing / Water heater Repair Experts

Several reviewers report quick response times, with a technician arriving within 2 hours of a call. However, one customer experienced a technician arriving early but leaving without attempting service due to the household being unavailable.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers praise technicians like Nick and James W. for their professionalism, punctuality, and ability to handle complex issues, such as installing a water softener system or replacing a water heater with missing parts. Conversely, some reviews mention rude behavior from dispatchers like Lenny and unprofessional conduct from a dispatcher who used profanity.

Source: 4 of 8 reviews • Confidence: medium-high (mixed evidence)

Pricing is noted as high by one reviewer, who felt the labor charge was excessive despite a warranty. Another customer reported unexpected additional fees and broken promises regarding invoices, leading to frustration and blocked communication. Overall, pricing transparency is a recurring concern.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

Customer satisfaction is split: several reviewers are highly satisfied, citing excellent service, quick repairs, and professional installers. However, multiple reviews highlight poor customer service, unprofessional behavior from staff, and unresolved billing issues, suggesting a significant portion of customers are dissatisfied.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)