Comfort Inn & Suites Near Ontario Airport

Several reviewers described the hallways and guest rooms as clean and pleasant smelling, while others noted issues such as a hole over the peephole, a broken bathroom door lock, and outdated furnishings that left them feeling the room was run-down.

Source: 4 of 8 reviews • Confidence: medium (mixed evidence)

Multiple customers praised the front desk staff for being friendly and welcoming, with quick assistance for issues like a malfunctioning refrigerator. However, some guests reported rude and unprofessional behavior, including threats to cancel reservations and dismissive attitudes.

Source: 4 of 8 reviews • Confidence: medium (mixed evidence)

One review highlighted a smooth check-in with rooms ready promptly, while another detailed a frustrating 30‑minute wait for a second room, lack of communication, and a rude response from staff when the guest insisted on being together as a group.

Source: 2 of 8 reviews • Confidence: medium (conflicting accounts)

A few guests mentioned that staff accommodated needs such as extra pillows or addressed maintenance issues quickly. Conversely, a family with a sick child reported unprofessional refusal to provide additional bedding, and a manager was described as dishonest and rude regarding unexpected charges.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

One review noted that the hotel does not allow autos with additional trailers or towing and restricts parking to one spot per reservation, which could affect guests with larger vehicles.

Source: 1 of 8 reviews • Confidence: low (single mention)