Community Alliance Medical Group-Redlands office

Several reviewers report difficulty securing appointments, citing long wait times and limited availability, especially for working individuals. Some attribute this to the group accepting welfare/IEHP patients, which they feel reduces slots for others. Conversely, a few patients mention successfully booking appointments via phone or through staff assistance.

Source: 5 of 8 reviews • Confidence: medium (mixed evidence)

Multiple customers express frustration with unanswered phone calls and lack of follow-up, describing the experience as distressing and dismissive. One reviewer received a callback only once, which they missed, further emphasizing the issue.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One review details a highly unprofessional encounter with Dr. Khehra, who disparaged a patient's health choices in earshot. Another patient commended Dr. Khehra for treating patients with dignity and empathy over a long period. Overall, professionalism varies widely among staff.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Several reviewers highlight exceptional customer service, noting staff like Melody and Nurse Carmen who go above and beyond to assist with check-ins, patient portal issues, and compassionate care. These positive experiences contrast with the broader concerns about accessibility and responsiveness.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One patient reports the healow app lacks a functional online appointment feature, contributing to scheduling difficulties and reliance on phone calls, which are often unanswered.

Source: 1 of 8 reviews • Confidence: medium (specific issue)