Community Association Financial Services

Multiple customers, including this reviewer, report that CAFS has not responded to architectural requests submitted via their online app for months, despite assurances from their HOA management company, Maryellen Hill and Associates. The reviewer experienced a dismissive attitude when questioning the lack of response, suggesting a lack of accountability.

Source: 1 of 1 review • Confidence: medium (single review account)

Several reviewers, including this one, mention encountering a perceived attitude problem from CAFS staff when asking for clarification or specific answers regarding their services. The reviewer felt dismissed and accused of having a bad attitude, indicating a recurring theme of unsatisfactory customer interactions.

Source: 1 of 1 review • Confidence: medium (explicit mention)

One review highlights a conflict where both CAFS and Maryellen Hill and Associates appear to avoid responsibility for an unresolved architectural request. The reviewer alleges that neither organization is willing to accept accountability, instead passing the issue back and forth, which contributes to frustration and perceived incompetence.

Source: 1 of 1 review • Confidence: medium (explicit mention)

The reviewer expresses frustration with what they perceive as high fees and a lackadaisical attitude from CAFS, suggesting that such issues are widespread and contribute to the overall dissatisfaction with the service.

Source: 1 of 1 review • Confidence: medium (explicit mention)