Concentra Urgent Care: Herrera Jr Frank D MD

Several reviewers reported long wait times, with one experiencing a four-hour wait despite an appointment. Another noted a wait from 11:59 AM to 3:00 PM. However, multiple customers mentioned short wait times, stating they were seen promptly after signing in.

Source: 4 of 8 reviews • Confidence: medium (mixed evidence)

One reviewer described unprofessional behavior, including loud negative comments about patients and a dismissive manager response. Conversely, multiple customers praised the staff as friendly and helpful.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

There is confusion regarding operating hours. One review noted the office claims 24/7 availability but an answering machine indicated closure, while another clarified the office operates Monday through Friday from 7 AM to 5 PM.

Source: 2 of 8 reviews • Confidence: low (inconsistent information)

Multiple customers expressed satisfaction with the service, describing it as good and praising the cleanliness and comfort of the waiting area. However, one reviewer was extremely dissatisfied, citing poor service and lack of HIPAA compliance.

Source: 5 of 8 reviews • Confidence: medium-high (recurring positive theme)