Copart - San Bernardino

Several reviewers praised the kindness and helpfulness of staff, notably mentioning Sean for settling nerves during a stressful situation. However, other reviews criticized staff as slow, unprofessional, and impolite, particularly Lawrence, the general manager.

Source: 2 of 8 reviews • Confidence: medium (mixed reviews)

One reviewer detailed finding their vehicle cleaned out and valuable items stolen after a traumatic accident, noting that multiple customers have experienced similar theft. This raises concerns about security at the facility.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

At least one reviewer reported their vehicle returning with more damage than when it left, attributing the issue to outsourced tow companies and ongoing disputes with Lawrence Chen.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

One reviewer criticized the bathrooms as dirty and unsanitary, stating they fell below health department standards and could pose health risks to visitors.

Source: 1 of 8 reviews • Confidence: medium (specific complaint)

Multiple reviewers noted positive experiences with making appointments via the app, describing the process as efficient and reducing wait times. However, a review from 2022 expressed dissatisfaction with the need to make appointments and perceived shady practices.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)