Costco Optical Department
Location
9404 Central Ave #686b, Montclair, CA 91763
Photos
What reviewers say
Costco Optical receives mixed reviews, with praise for staff like Sam, Claudia, Dr. Homuth, and Jessica, but complaints about wait times, poor service from some employees, and issues with glasses qual
Themes summarized from customer reviews (sample of 8)
How is the customer service at Costco Optical?
Several reviewers highlight excellent customer service, mentioning staff such as Sam, Claudia, Dr. Homuth, and Jessica for their patience, professionalism, and helpfulness. However, a few customers report poor service from certain employees, describing them as inattentive or rude.
Source: 6 of 8 reviews • Confidence: medium-high (explicit mention)
What are the typical wait times for eye exams at Costco Optical?
One review noted a significant wait time, with the customer waiting 45 minutes for an appointment and expressing a desire for better communication about delays. Other reviews do not mention wait times.
Source: 1 of 8 reviews • Confidence: low (single mention)
Are there issues with glasses quality or adjustments at Costco Optical?
Multiple customers praise the quality of glasses adjustments, particularly noting Sam's skill in fitting new glasses. However, one review criticized the handling of frames, alleging that staff incorrectly assessed frame condition and attempted to force a purchase of new frames.
Source: 2 of 8 reviews • Confidence: medium (conflicting themes)
How does Costco Optical handle discontinued frames?
One reviewer reports a positive experience where Costco Optical replaced lenses in discontinued Bullova frames at the same price, demonstrating good customer care in handling discontinued inventory.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
What are common complaints about the optical counter experience?
A few reviews mention dissatisfaction with specific employees, such as Michael, who were perceived as inattentive or rude. Additionally, one reviewer reported receiving dirty, used glasses and poor communication about order readiness, leading to a negative experience.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
Ratings
3.3
★★★★★3.321 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Amenities
Planning
Payments
Details
- Plus Code
- 38M5+6Q Montclair, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJyePXJ4Axw4AR0OzbTGGmyCk
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