Costco Optical Department

Several reviewers highlight excellent customer service, mentioning staff such as Sam, Claudia, Dr. Homuth, and Jessica for their patience, professionalism, and helpfulness. However, a few customers report poor service from certain employees, describing them as inattentive or rude.

Source: 6 of 8 reviews • Confidence: medium-high (explicit mention)

One review noted a significant wait time, with the customer waiting 45 minutes for an appointment and expressing a desire for better communication about delays. Other reviews do not mention wait times.

Source: 1 of 8 reviews • Confidence: low (single mention)

Multiple customers praise the quality of glasses adjustments, particularly noting Sam's skill in fitting new glasses. However, one review criticized the handling of frames, alleging that staff incorrectly assessed frame condition and attempted to force a purchase of new frames.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer reports a positive experience where Costco Optical replaced lenses in discontinued Bullova frames at the same price, demonstrating good customer care in handling discontinued inventory.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

A few reviews mention dissatisfaction with specific employees, such as Michael, who were perceived as inattentive or rude. Additionally, one reviewer reported receiving dirty, used glasses and poor communication about order readiness, leading to a negative experience.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)