Costco Optical Department

Multiple customers reported long wait times, with one individual waiting nearly an hour despite having a number. The review noted the number remained unchanged for 30 minutes, indicating congestion during peak hours.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

One review indicated that a child was refused a glasses purchase because the parent did not have a Costco membership, suggesting that membership may be a prerequisite for certain transactions.

Source: 1 of 8 reviews • Confidence: low (single instance)

Reviews are mixed: some guests praised the team for being delightful, accommodating, and caring, while others criticized the staff for being unprofessional, disorganized, rushed, and lacking customer service, particularly regarding insurance issues and appointment scheduling.

Source: 4 of 8 reviews • Confidence: medium (conflicting themes)

Several reviews highlighted efficient appointments: one guest was seen within 5 minutes of arrival for a 10:30 appointment and completed their visit by 11:00. Another mentioned a quick, detailed exam with Dr. Perez and prompt frame selection. However, a different review noted a rushed pre-test process that led to perceived inaccuracies.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

One reviewer initially had a poor experience with long waits and unhelpful staff but later reported significant improvement after returning multiple times, noting better communication from new optometrists and receptionists, and expressing intent to continue using the service.

Source: 1 of 8 reviews • Confidence: low (single instance)