Costco Tire Service Center

Multiple customers reported excessively long wait times, with some waiting over two hours for simple repairs or installations. One review noted a 2.5-hour wait despite an appointment, while another mentioned a 45-minute turnaround at a competitor.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Appointment reliability is questionable
• Competitor (American Tires) offers faster service

Several reviewers experienced appointment issues, including missed appointments and lack of confirmation. One customer had their appointment canceled without notice, while another waited despite having a confirmed time.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Front desk staff sometimes fail to confirm appointments

Service quality is mixed. Some customers praised staff like Joey and Andy for helpfulness and efficiency, noting quick turnaround and good communication. However, others described rude staff, sarcastic tones, and unhelpful responses, with complaints about missed details like service booklets and improper tire balancing.

Source: 8 of 8 reviews • Confidence: medium (conflicting evidence)

• Positive experiences highlight attentive front desk staff
• Negative experiences cite rudeness and lack of attention to detail

Pricing was described as not special, with some customers feeling misled by promised discounts that were not honored. One reviewer noted that while add-ons were free, the overall value was questioned due to a bait-and-switch on a recommended alignment service.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Discounts on recommended services may be misleading