County of Riverside In-Home Supportive Services
Location
561 N San Jacinto St, Hemet, CA 92543
Photos
What reviewers say
County of Riverside In-Home Supportive Services faces frequent complaints about slow application processing, poor communication, and unresponsive phone lines.
Themes summarized from customer reviews (sample of 8)
How long does it typically take for an IHSS application to be approved?
Multiple customers report that the approval process can take months, with some applications pending since August and still unresolved by December. Several reviews mention delays of over five weeks without resolution.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
- Delays often result in resubmission and loss of accrued work time.
- No electronic processing; reliance on mailed paperwork.
Is the customer service phone line reliable?
Several reviewers note that the phone number is non-functional or frequently unanswered, with calls being disconnected or routed to operators who do not speak English well.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
- Calls often result in 'operator is not available' messages.
- No guaranteed response; callers must wait for callbacks.
What are common complaints about the staff and service quality?
Guests often mention rude and threatening behavior from workers, a lack of job security, and a perception that the service hinders rather than helps. One review describes the staff as incompetent and emphasizes the stress caused by the process.
Source: 4 of 8 reviews • Confidence: medium (recurring theme)
- Workers are accused of abusive behavior and emotional distress to clients.
- System perceived as designed to reduce client resources.
Are there issues with payment and benefits for IHSS providers?
One review highlights that providers are not compensated for gas or car use and receive no benefits, despite being expected to transport clients. The pay is described as poor relative to the workload.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
- Providers must use personal vehicles without reimbursement.
- No benefits offered to caregivers.
Ratings
2.7
★★★★★2.785 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Details
- Plus Code
- Q24R+F6 Hemet, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJCVJkhzZv24ARJT6_A881I6g
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