County of Riverside In-Home Supportive Services

Multiple customers report that the approval process can take months, with some applications pending since August and still unresolved by December. Several reviews mention delays of over five weeks without resolution.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Delays often result in resubmission and loss of accrued work time.
• No electronic processing; reliance on mailed paperwork.

Several reviewers note that the phone number is non-functional or frequently unanswered, with calls being disconnected or routed to operators who do not speak English well.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Calls often result in 'operator is not available' messages.
• No guaranteed response; callers must wait for callbacks.

Guests often mention rude and threatening behavior from workers, a lack of job security, and a perception that the service hinders rather than helps. One review describes the staff as incompetent and emphasizes the stress caused by the process.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

• Workers are accused of abusive behavior and emotional distress to clients.
• System perceived as designed to reduce client resources.

One review highlights that providers are not compensated for gas or car use and receive no benefits, despite being expected to transport clients. The pay is described as poor relative to the workload.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

• Providers must use personal vehicles without reimbursement.
• No benefits offered to caregivers.