Craig & Sons Termite & Pest Control, Inc
Location
32300 Outer Hwy 10 S, Redlands, CA 92373
Photos
What reviewers say
Craig & Sons Termite & Pest Control receives mixed reviews, with praise for technician Ryan's professionalism and thorough service, but complaints about unclear service scope and customer service atti
Themes summarized from customer reviews (sample of 8)
How reliable is the scheduling for Craig & Sons Termite & Pest Control appointments?
Several reviewers noted scheduling issues, such as missed calls or texts before service, and unclear communication about appointment times. One customer had to reschedule due to a conflicting time, while another received no prior notification at all.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
What is the quality of service provided by technician Ryan?
Multiple customers highly praised technician Ryan for his thorough inspections, clear explanations, and exceptional customer service. He was described as professional, knowledgeable, and willing to go above and beyond, ensuring customers felt reassured and well-informed.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
Does Craig & Sons Termite & Pest Control offer comprehensive pest control services for mobile homes?
One reviewer expressed disappointment that the ant and spider spray service was limited to the interior of the mobile home only, excluding the exterior areas like fences and patios, which they felt should have been included for the price paid.
Source: 1 of 8 reviews • Confidence: medium (single review)
Are there concerns about the pricing and perceived value of services?
A few reviews mentioned dissatisfaction with pricing, describing the service as overpriced compared to competitors and noting a push to sell additional services. One customer felt the workers' attitude was not genuine and the customer service seemed insincere.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
How effective is Craig & Sons Termite & Pest Control for termite tenting of multiple buildings?
One reviewer reported a highly positive experience with termite tenting for an entire complex of 12 buildings, praising the punctuality, thoroughness, and follow-up communication from the inspector and office staff.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
What is the overall satisfaction with the company's customer service?
Customer service perceptions are mixed: while some customers appreciated the professionalism and helpfulness of technicians like Ryan, others felt the customer service was fake and the company overly focused on selling additional services rather than addressing the primary issue.
Source: 3 of 8 reviews • Confidence: medium (conflicting feedback)
Ratings
4.8
★★★★★4.8494 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Planning
Parking
Details
- Plus Code
- 2W92+83 Redlands, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJRQEdfUaq3IARwb3iGv44AX0
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