Craig & Sons Termite & Pest Control, Inc

Several reviewers noted scheduling issues, such as missed calls or texts before service, and unclear communication about appointment times. One customer had to reschedule due to a conflicting time, while another received no prior notification at all.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Multiple customers highly praised technician Ryan for his thorough inspections, clear explanations, and exceptional customer service. He was described as professional, knowledgeable, and willing to go above and beyond, ensuring customers felt reassured and well-informed.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One reviewer expressed disappointment that the ant and spider spray service was limited to the interior of the mobile home only, excluding the exterior areas like fences and patios, which they felt should have been included for the price paid.

Source: 1 of 8 reviews • Confidence: medium (single review)

A few reviews mentioned dissatisfaction with pricing, describing the service as overpriced compared to competitors and noting a push to sell additional services. One customer felt the workers' attitude was not genuine and the customer service seemed insincere.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer reported a highly positive experience with termite tenting for an entire complex of 12 buildings, praising the punctuality, thoroughness, and follow-up communication from the inspector and office staff.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Customer service perceptions are mixed: while some customers appreciated the professionalism and helpfulness of technicians like Ryan, others felt the customer service was fake and the company overly focused on selling additional services rather than addressing the primary issue.

Source: 3 of 8 reviews • Confidence: medium (conflicting feedback)