Crown Ace Hardware

Several reviewers highlight exceptional customer service, noting that staff members went out of their way to assist with repairs, such as finding a replacement pin for a lost knife sheath lock. One reviewer specifically praised a staff member for spending time to locate a suitable alternative, resulting in a positive outcome.

Source: 1 of 8 reviews • Confidence: medium (single positive anecdote)

One reviewer mentioned that the store cut flexiglass for them for free and was friendly, indicating a willingness to assist with material cutting services.

Source: 1 of 8 reviews • Confidence: medium (single positive anecdote)

Customer service at Crown Ace Hardware is mixed. While multiple reviewers praised the helpfulness, knowledge, and friendliness of employees, several others reported rude, unprofessional, or dismissive interactions, including instances of staff laughing while checking out customers and refusing returns for opened items. The experience varies significantly by staff member and situation.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer noted that the store is great for plumbing parts, often having hard-to-find items in stock, which makes it a convenient choice for such needs.

Source: 1 of 8 reviews • Confidence: medium (single positive anecdote)

A few reviewers reported problems with product quality, such as super glue being hardened upon purchase, and difficulties with returns for opened items. One reviewer mentioned that a cashier initially refused a return but a manager intervened to resolve the issue, highlighting inconsistent handling of returns.

Source: 2 of 8 reviews • Confidence: low (limited evidence)