Crumbl

Multiple customers highlight that Crumbl Cookies are consistently fresh, soft, thick, and bursting with flavor. The weekly introduction of new creative flavors, such as Biscoff, Churro, and Birthday Cake, is frequently praised, and the inviting atmosphere with pink boxes and delightful scents is noted as a special experience.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers describe the stores as clean and inviting, with pleasant decor, warm and delightful smells, and visible cookie-making processes. One reviewer specifically mentions the cleanliness when entering the shop, while another appreciates the clean environment and easy ordering experience.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Customer service experiences are mixed. Some customers report friendly, helpful staff and good service, while others describe poor service, including lack of apologies, arguments with customers, and unprofessional behavior. A few reviews mention being refused a manager's contact information and feeling that staff were lazy or had attitude issues.

Source: 4 of 8 reviews • Confidence: medium (conflicting evidence)

Several reviews mention stock shortages, with customers arriving to find desired flavors sold out or cookies incomplete (e.g., missing strawberries). One reviewer specifically noted being charged for an out-of-stock item without a satisfactory replacement or refund, indicating recurring stock management problems.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

One review confirms that prices are consistent across all Crumbl locations, suggesting uniform pricing strategy.

Source: 1 of 8 reviews • Confidence: low (single mention)