CT Sales Discount Auto Parts

Multiple customers report dissatisfaction with the warranty policy, stating that the 'lifetime warranty' is only honored based on the owner's memory and not on documented proof. One reviewer was told the warranty expired after 48 hours despite providing time-stamped proof of purchase, and the store refused to escalate the issue.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Several reviewers highlight the welcoming and accommodating nature of the staff, describing them as friendly, knowledgeable, and willing to go above and beyond to assist customers, even when parts were initially misidentified.

Source: 5 of 8 reviews • Confidence: high (recurring theme of excellent customer service)

• Staff praised for knowledge and friendliness
• Family-owned business since the 1970s

One reviewer experienced a negative return experience, stating that the store refused to accept a sealed, receipted bottle of liquid auto part three days after purchase, citing an unspecified policy against liquid returns without prior notice.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Customers frequently commend the quality of parts, noting top-notch materials and reasonable pricing. One reviewer specifically mentioned excellent brake pad replacement service with superior stopping power at a great value.

Source: 3 of 8 reviews • Confidence: medium-high (multiple positive mentions of quality and value)

• Parts described as high quality
• Cost considered reasonable