CVS
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
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What reviewers say
CVS customers report mixed experiences, with praise for staff like Huong and Denise, but frequent complaints about long checkout lines, poor cleanliness, and inadequate assistance for disabled/elderly
Themes summarized from customer reviews (sample of 8)
Is CVS understaffed, leading to long checkout lines?
Multiple customers note long lines with few cashiers, such as five people in line while only one is serving, suggesting understaffing.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
How is the customer service quality at CVS?
Guests often compliment staff like Huong for being professional and friendly, while one reviewer found a young cashier rude; overall service is mixed.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
Does CVS provide adequate assistance for disabled or elderly customers?
Several reviewers criticize CVS for ignoring disabled and elderly customers, citing lack of help beyond prescriptions and insufficient accessibility beyond ramps and wheelchair bathrooms.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
Is the store cleanliness satisfactory?
One review repeatedly complains that the entrance area and sidewalk remain filthy despite multiple complaints, indicating cleanliness issues.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Are there standout employees at CVS?
Multiple customers praise the flu shot provider Huong for professionalism and a caring store manager (possibly Denise) for compassion and community-minded actions.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Ratings
3.4
★★★★★3.4106 reviews
Location
2456 S Grove Ave, Ontario, CA 91761
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Popular Times
Amenities & Details
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Details
- Plus Code
- 29H9+FW Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJL-CzY7s0w4ARZQ180oxfBxE
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