CVS
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
Photos
What reviewers say
CVS Baseline offers excellent customer service, consistent product availability, and a friendly atmosphere, though some customers report racial bias and safety concerns.
Themes summarized from customer reviews (sample of 8)
How friendly and welcoming is the staff at CVS Baseline?
Multiple customers highlight the exceptional friendliness and personal attention from staff, noting that employees greet them enthusiastically and build rapport. One reviewer praised the manager Rick and associates for their community-oriented approach and reliability in stocking specific items like Kevita Kombucha.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
- Staff named: Rick, Sylvia, Brenda, Aliseya, Elizabeth
Is the CVS Baseline store well-stocked with prescription medications?
One reviewer reports frequent stock shortages of prescribed medications, leading to inconvenience and multiple pharmacy calls. Another mentions a similar issue with a specific prescription not being in stock, contrasting with Walmart's availability.
Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)
- Issue: Prescription refills often out of stock
What is the cleanliness and organization of the CVS Baseline store?
Several reviewers describe the store as clean and well-organized, with a pleasant shopping experience. One specifically mentioned the photo section being efficient and tidy.
Source: 2 of 8 reviews • Confidence: high (recurring theme)
- Photo section noted for quick service
Are there any concerns about customer service bias at CVS Baseline?
Two reviews express strong dissatisfaction, alleging racial bias and condescending treatment from an Asian staff member toward Asian customers, while treating white customers more respectfully. These experiences were described as humiliating and unacceptable.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
- Staff behavior described as internalized racism
Does CVS Baseline have safety protocols in place?
One reviewer reported a lack of safety protocols after a customer damaged their items, with a blase manager and no camera footage available to address the incident.
Source: 1 of 8 reviews • Confidence: low (single incident)
- No camera footage; manager unresponsive
What unique products or items are available at CVS Baseline?
Guests often mention specialty items such as The Great Pumpkin Reese's Chocolate Peanut Butter Pumpkins, indicating a selection of seasonal or themed treats beyond typical pharmacy offerings.
Source: 1 of 8 reviews • Confidence: medium (specific mention)
- Seasonal candy: Great Pumpkin Reese's Pumpkins
Ratings
3.6
★★★★★3.691 reviews
Location
7170 Day Creek Blvd, Rancho Cucamonga, CA 91739
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Details
- Plus Code
- 4FF7+82 Rancho Cucamonga, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJBw_6lvBJw4ARB8IYdgL05T4
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