CVS
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
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What reviewers say
CVS in Big Bear receives praise for helpful and kind employees, particularly in the pharmacy, but some customers have experienced inconsistent service and negative interactions.
Themes summarized from customer reviews (sample of 8)
What is the pharmacy staff like at this CVS?
Several reviewers highlight the kindness and helpfulness of the pharmacy staff. Multiple customers mention specific employees, like Laura and Skylar, who went above and beyond to assist them with prescriptions and offer reassurance. However, one review noted a negative experience with a pharmacy clerk who was perceived as rude and impatient.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
- Specific employees mentioned: Laura, Skylar, Kevin, Sylvia, Greg
What happens if I need something after hours?
One customer was allowed to enter the store right at closing time to purchase feminine products, demonstrating a willingness to accommodate urgent needs.
Source: 1 of 8 reviews • Confidence: medium (recurring theme)
Are there issues with customer service at this CVS?
While many customers praise the staff, some have reported negative experiences. One review described rude and unprofessional behavior from a cashier and another associate. Another customer felt they were yelled at by staff regarding prescription availability during a holiday weekend. There are conflicting reports regarding customer service quality.
Source: 3 of 8 reviews • Confidence: medium (conflicting reports)
What is the store's exchange policy like?
One customer experienced a frustrating exchange situation where a cashier processed a refund instead of an even exchange, and another associate responded rudely when questioned about the policy.
Source: 1 of 8 reviews • Confidence: medium (limited evidence)
Is it easy to get in touch with management if I have a concern?
One customer attempted to contact the store manager and CVS corporate to address a customer service issue but experienced long hold times and difficulty reaching anyone.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
3.9
★★★★★3.9120 reviews
Location
42136 Big Bear Blvd, Big Bear Lake, CA 92315
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Amenities & Details
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Details
- Plus Code
- 64X8+PF Big Bear Lake, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ0Vl653O0xIARBtkYk8y_StI
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