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CVS

Drug store● Unknown Hours
★★★★★3.9(120)
CVS

Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.

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Videos
Street View & 360°

What reviewers say

CVS in Big Bear receives praise for helpful and kind employees, particularly in the pharmacy, but some customers have experienced inconsistent service and negative interactions.

Themes summarized from customer reviews (sample of 8)

What is the pharmacy staff like at this CVS?

Several reviewers highlight the kindness and helpfulness of the pharmacy staff. Multiple customers mention specific employees, like Laura and Skylar, who went above and beyond to assist them with prescriptions and offer reassurance. However, one review noted a negative experience with a pharmacy clerk who was perceived as rude and impatient.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

  • Specific employees mentioned: Laura, Skylar, Kevin, Sylvia, Greg

What happens if I need something after hours?

One customer was allowed to enter the store right at closing time to purchase feminine products, demonstrating a willingness to accommodate urgent needs.

Source: 1 of 8 reviews • Confidence: medium (recurring theme)

Are there issues with customer service at this CVS?

While many customers praise the staff, some have reported negative experiences. One review described rude and unprofessional behavior from a cashier and another associate. Another customer felt they were yelled at by staff regarding prescription availability during a holiday weekend. There are conflicting reports regarding customer service quality.

Source: 3 of 8 reviews • Confidence: medium (conflicting reports)

What is the store's exchange policy like?

One customer experienced a frustrating exchange situation where a cashier processed a refund instead of an even exchange, and another associate responded rudely when questioned about the policy.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

Is it easy to get in touch with management if I have a concern?

One customer attempted to contact the store manager and CVS corporate to address a customer service issue but experienced long hold times and difficulty reaching anyone.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

Ratings

3.9

★★★★★3.9

120 reviews

5★
66
4★
18
3★
10
2★
6
1★
20

Location

42136 Big Bear Blvd, Big Bear Lake, CA 92315

Big Bear LakeCA92315

Hours

Monday8 AM–9 PM
Tuesday8 AM–9 PM
Wednesday8 AM–9 PM
Thursday8 AM–9 PM
Friday8 AM–9 PM
Saturday8 AM–9 PM
Sunday8 AM–9 PM

Popular Times

6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p
11p

Amenities & Details

Service options

DeliveryDrive-throughIn-store pickupIn-store shoppingOnsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Offerings

Medication disposalPassport photos

Planning

Quick visit

Payments

Credit cardsDebit cardsNFC mobile payments

Details

Plus Code
64X8+PF Big Bear Lake, California
Timezone
America/Los_Angeles
Google Place ID
ChIJ0Vl653O0xIARBtkYk8y_StI

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