CVS
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
Location
16975 Bear Valley Rd, Hesperia, CA 92345
Photos
What reviewers say
CVS reviews highlight mixed experiences, with praise for customer service at the cashier level but widespread criticism of pharmacy operations.
Themes summarized from customer reviews (sample of 8)
Is the pharmacy service at this CVS reliable for timely medication fulfillment?
Multiple customers report significant issues with pharmacy service, including delayed prescription readiness, lack of communication, and instances where staff claimed medications were out of stock despite being available. Several reviews mention having to contact corporate to resolve issues, indicating recurring problems with pharmacy operations.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
- Pharmacy delays affect multiple patients simultaneously.
- Staff often fail to call or message about prescription status.
How is the customer service at the cashier level?
Several reviewers commend the cashier service, describing it as courteous, professional, and patient. One review specifically praises a cashier named Kevin for his excellent demeanor and helpfulness.
Source: 2 of 8 reviews • Confidence: medium-high (positive feedback from multiple sources)
- Cashiers often receive direct compliments for professionalism.
Are there any positive observations about the store environment or staff outside the pharmacy?
One review notes that store staff, outside of pharmacy operations, have been seen performing community service, such as feeding homeless animals, and are generally described as patient.
Source: 1 of 8 reviews • Confidence: medium (single positive anecdote)
- Non-pharmacy staff occasionally engage in community service.
Do customers feel the pharmacy's issues are due to increased demand from other closed pharmacies?
One review suggests that the pharmacy's problems may be exacerbated by the closure of nearby Rite Aid locations, leading to a heavier workload, but this is not a consensus among reviewers.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
2.7
★★★★★2.7149 reviews
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Details
- Plus Code
- FPC4+4J Hesperia, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJX_k8Ludmw4AR2w5N4t75ook
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