Delos Reyes Palm Springs

Multiple customers highlight the friendliness and helpfulness of specific staff members, particularly Steve, who works at night and at the front desk. These positive interactions are frequently mentioned as reasons to return.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

• Staff praised: Steve (night and front desk)

Several reviewers report issues with cleanliness, including dirty carpets, lack of room servicing, and finding pests such as cockroaches. One guest noted that the room was not serviced during their stay, requiring them to request towels.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Cleanliness issues: dirty carpet, unserviced room, cockroaches

Multiple reviews mention significant maintenance problems, such as flooded walkways, malfunctioning toilets, exposed electrical wiring, and poor water quality. One guest described the building needing major repairs before charging premium rates.

Source: 3 of 8 reviews • Confidence: medium (multiple independent reports)

• Facility issues: flooded walkways, broken toilet, exposed wiring, poor water quality

Customer service is highly polarized: some guests experienced rude and threatening interactions, while others received minimal apologies for damages. One reviewer felt threatened by a front desk agent, while another reported a dismissive response to a deposit issue.

Source: 3 of 8 reviews • Confidence: medium (conflicting evidence)

• Service extremes: threatening interaction vs. minimal apology

Several guests feel the pricing is not indicative of the value received, noting that for the quality of the room and facilities, a much lower rate would be justified.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

• Pricing perception: overpriced for quality